Liaisons

All + All -

Liaisons

+ - Subgroups
- + - Competency
  - + - Team Members
    - Lisa Oberg
    - Bonnie McTaggart
    - Mark Minie
    - Terry Jankowski
  - + - Issues
    - + - Required Skills
      - Reference
      - Teaching
      - Outreach
      - + - Technology
        + - Software
        + - Productivity
        MS Office
        
        EndNote
        
        Web
        
        Hardware
    - Required Professional Development
    - Specialties
    - + - Responsibilities
      - Must everyone do?
      - What must everyone do?
    - + - How is structured?
      - Everyone responsible?
      - Or niche liaisons?
    - + - Accountability
      - Who checks to make sure competencies are achieved?
      - Who sets the timelines?
    - + - Communication
      - With new liaisons
      - Posting to common location(s)
      - With non-liaison staff
      - With liaisons
  - + - Milestones
    - draft list of core competencies
      - 5/7/2004
- + - Structure
  - + - Team Members
    - Terry Jankowski
    - Janet Schnall
    - Sarah Safranek
    - Ellen Howard
    - Leilani St. Anna
  - + - Issues
    - + - Required Skills
      - Reference
      - Teaching
      - Outreach
      - + - Technology
        + - Software
        + - Productivity
        MS Office
        
        EndNote
        
        Web
        
        Hardware
    - Required Professional Development
    - Specialties
    - + - Responsibilities
      - Must everyone do?
      - What must everyone do?
    - + - How is structured?
      - Everyone responsible?
      - Or niche liaisons?
    - + - Accountability
      - Who checks to make sure competencies are achieved?
      - Who sets the timelines?
    - + - Communication
      - With new liaisons
      - Posting to common location(s)
      - With non-liaison staff
      - With liaisons
  - Milestones
- + - Marketing/Communication
  - Team Members
    - Janet Schnall
    - Harry Love
    - Terry Jankowski
  - + - Issues
    - + - What works?
      - Marketing terminology and issues
      - History of our efforts
    - + - Audience
      - Which parts of UW?
      - Which parts of non-UW?
    - Campaign Ideas
    - + - Communication
      - With liaisons
      - With HSL/Libraries
      - With audience
    - + - Technology
      - HealthLinks involvement?
  - + - Milestones
    - Marketing plan
- + - Evaluation/Outcomes
  - + - Team Members
    - Mark Minie
    - Joanne Rich
    - Bonnie McTaggart
    - Ed Roberts
  - + - Issues
    - + - Return On Investment
      - Dollar Value
      - Relationship Value
      - Indirect Value
    - + - Customer Resource Management
      - needs
      - satisfaction
    - Outcomes
    - What Tools Can We Use?
  - + - Milestones
    - + - Draft plan
      - 9/2004
    - + - Measurement for marketing plan
      - 9/2004
- + - Accountability
  - Team Members
  - + - Issues
    - What's working?
    - With respect to roles?
    - Who checks to make sure?
    - How often are checks made?
    - What are the consequences?
  - Milestones
- + - Technology
  - + - Team Members
    - Ed Roberts
    - Mark Minie
    - Joanne Rich
    - Sarah Safranek
    - Harry Love
    - Ellen Howard
  - + - Issues
    - + - Productivity Software
      - QuestionPoint
      - WebEx
      - Customer Relationship Management
      - Virtual Reference
    - + - Infrastructure
      - Grid computing
    - + - Research
      - + - Bio
        Which to support?
    - + - Testing
      - How do we measure effectiveness?
    - + - Trials
      - What is the process for selecting?
      - What is the process for purchasing?
      - How do we communicate to constituents?
    - + - Software Support
      - What do we support?
      - What do we push back to the vendor?
    - Requirements Gathering
  - Milestones
- + - Copyright/Licensing
  - + - Team Members
    - Angela Lee
    - Mark Minie
    - Joanne Rich
    - Ed Roberts
    - Nanette Welton
    - Ellen Howard
    - Susan Barnes
    - Harry Love
  - Issues
  - Milestones
- + - Purpose
  - + - Team Members
    - Neil Rambo
  - + - Issues
    - What is the purpose?
    - Why is the program in place?
    - Collection Development
  - + - Milestones
    - + - Draft document
      - 4/19/2004
- + - HealthLinks
  - + - Team Members
    - Ed Roberts
    - Leilani St. Anna
    - Joanne Rich
    - Mark Minie
    - Harry Love
    - Paul Bugni
    - Adam Garrett
  - + - Issues
    - + - Communication
      - With HSL Staff
      - With liaisons
      - + - Staffweb
        Milestones and dates for redesign
    - + - Staff responsibilities
      - What areas are liaisons responsible for?
      - What are the responsibilities?
    - Timing of changes
  - + - Milestones
    - Put up Staffweb page
    - + - Communicate with HSL staff
      - Where to send questions
      - Who to ask
- + - Info Desk
  - + - Team Members
    - Janet Schnall
    - Sarah Safranek
    - Leilani St. Anna
    - Ed Roberts
  - Issues
  - Milestones
- + - Education
  - + - Team Members
    - Harry Love
  - + - Issues
    - + - Technology
      - Distance learning
    - Pedagogy
    - How much?
    - To which groups?
    - Physical
    - Virtual
  - Milestones
- + - Collection Development
  - + - Team Members
    - Colleen Weum
    - Sherry Dodson
    - Mark Minie
  - Issues
  - Milestones
+ - Purpose
- Mission
- + - Values
  - Proactivity
- + - Why
  - + - History
    - Before program, was compartmentalized
    - then, Collection Development Advisors
      - Liaison program began as way to manage collection with user input
      - manage resource collection
    - Evolved into education
    - Not waiting for users to come to the library
  - Resource/Collection Development
    - Librarians learning the subject matter establishes credibility
  - Connecting With Users
    - Receive reference questions
    - Librarians learning the subject matter establishes credibility
    - Technology can't solve everything yet
    - Personal face to the library
Audience
+ - Skills
- + - Basic
  - Databases searching
  - Teach orientations
  - + - Troubleshoot connectivity Issues
    - Proxy server
  - Collection Development
- Intermediate
- Advanced
+ - Guidelines
- Communication
- Collection Development
- + - New liaisons
  - Mentoring
+ - Roles
- + - Education
  - Funding For
- + - Consultation
  - Info Desk
  - Office
- + - Outreach
  - Funding For
- Collection Development
- Research
+ - Structure
- + - Management
  - Decision making process
- Participation
- + - Segmented
  - We don't know what each liaison is doing
  - Co-liaison issues
  - Pools of expertise?
  - Grouped by school/hospital
  - Group as lead liaison and team members
  - + - Pros/Cons
    - Some people are better teachers
    - If based on expertise, do you still have rapport skills?
    - What happens in liaison absence?
+ - Tabled Discussions
- + - What is our status?
  - Can we be considered faculty?
+ - Support For
- Office Space
- Funding
- Technology